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Licencing & My GeoSLAM

Open the GeoSLAM Licence Manager tool and activate your Connect licence using the code found on your GeoSLAM Care certificate.

Open GeoSLAM Connect and register your My GeoSLAM account by entering the username provided by GeoSLAM (this will have been sent via email).

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The perfect after sales package

Combining the very best in after sales, GeoSLAM Care is the simple and comprehensive support package to make sure you are getting the very best from your ZEB product. Here’s what’s included in your Care subscription:

  • Hardware Support – Hardware warranty to ensure your ZEB is always performing at its best.
  • Remote Software Support – Unlimited software support from our expert engineers.
  • Software Updates – Access to new software releases and all the latest features.
  • Knowledge Base – Access to troubleshooting articles and FAQs.

We highly recommend renewing your GeoSLAM Care subscription at the end of the term to ensure you have access to the above.

By logging into your My GeoSLAM account, you will have access to the following resources:

GeoSLAM Academy
GeoSLAM Academy

Get the most from your GeoSLAM products with training videos, best practice and user guides.

Knowledge Base
Knowledge Base

Search the Knowledge Base for troubleshooting articles and FAQs.

Need more help?

We have a helpful support team on hand ready to help you

As part of your GeoSLAM Care contract you have access to unlimited software support from our expert engineers.

Phil

Phil

Support Manager

Ektoras

Ektoras

Senior Support Engineer

Elijah

Elijah

Support Engineer

Adam

Adam

Support Engineer

Lauren

Lauren

Support Engineer

Murilo

Murilo

Support Engineer

The support team are available to help you with any of the following areas:

  • Product Hardware & Software
  • Data Processing
  • Licence Management
  • Hardware Returns & Repairs

When contacting GeoSLAM Support, please include details of your hardware serial numbers along with the relevant licence code.

We also have an experienced team of Application Engineers who can provide additional training (training charges will apply).