GeoSLAM Care is the after sales package to get the most from your ZEB products
Combining the very best in after sales, GeoSLAM Care is a simple and comprehensive support package to make sure you are getting the very best from your ZEB product, you’ll also have access to our team of support engineers should you need any help.
GeoSLAM Care comes as standard with each new product.
Here’s what you’ll get with GeoSLAM Care
Hardware Support
Up to 3 years hardware warranty to ensure your ZEB is always performing at its best.
Remote Software Support
Unlimited software support from our expert engineers.
Software Updates
Access to new software releases and all the latest features.
Let’s break that down
There are two types of GeoSLAM Care packages;
The ‘GeoSLAM Care’ package for all companies excluding Educational Institutes
The ‘GeoSLAM Care Education’ package for Educational Institutes only
See a breakdown of the two packages below:
Manufacturer email and telephone support
Unlimited support cases
Access to My GeoSLAM
ZEB uploader reprocessing tool
Software bug fixes
Software Upgrades
Remote support from our experts
System hardware warranty
GeoSLAM Care
8am-8pm Mondays to Fridays
10am-8pm during weekends and Bank Holidays (UK time)
Up to 3 years when GeoSLAM Care is purchased
GeoSLAM Care Education
8am-5pm Mondays to Fridays (UK time)
Up to 3 years when GeoSLAM Care is purchased
Meet the Support team
A great bunch of engineers and ZEB experts, here to help you succeed.
Phil
Support Manager
Ektoras
Support Engineer
Adam
Support Engineer
Elijah
Support Engineer
Lauren
Support Engineer
Existing ZEB Customers
If you’re an existing GeoSLAM user and you would like a quote to renew your GeoSLAM Care, please complete the form at the bottom of the page.
Want to know more about best practices for your ZEB?
Having GeoSLAM Care gives you full access to GeoSLAM Academy, our user platform designed to help you get the best from your ZEB. Here you can find user guides, how to videos, software release notes and more.
Everything you need to know about GeoSLAM Care
Help, I need support but don’t have a valid GeoSLAM Care contract.
Don’t worry, you can contact the team and place an order for GeoSLAM Care at the same time. You can contact us by calling:
or email [email protected]
When are the support team available?
Our expert support engineers aim to respond within 2 working hours and are available:
- 08:00 to 20:00 UK time Monday to Friday
- 10:00 to 20:00 UK time Saturday, Sunday and Public Holidays
The support team can be reached by emailing [email protected] or by calling:
Help, something is wrong with my scan.
Don’t worry, our team are on standby to help you. They can repair over 70% of scan failures. This service is available to all GeoSLAM Care customers.
The support team can be reached by emailing [email protected] or by calling:
How does GeoSLAM Care work?
When purchasing your ZEB you will have the option to purchase a 1 or 3 year GeoSLAM Care package. Your GeoSLAM Care contract will start once your Hub or Connect license has been activated.
If you need any help with your software or hardware, the support team can be reached by email at [email protected] or by calling:
Can I extend my hardware warranty?
If you purchased your ZEB with 1 year GeoSLAM Care, you can purchase years 2 and 3 GeoSLAM Care after the original purchase to ensure you are covered for hardware warranty.
If you’d like a quote for GeoSLAM Care, please complete the form below.
How often should I have my ZEB serviced?
We would recommend having a minor service every year and a major service at year 3 to ensure your ZEB is performing at it’s best.
Would you like a quote for GeoSLAM Care?
Complete the form below and we’ll be in touch.
